Shipping policy
Last updated: September 26, 2026
At TheSleepyPaw we want you to receive your order clearly, safely and with all the necessary information about delivery times and conditions.
This Shipping Policy applies to orders placed through thesleepypaw.com.
1. Order processing
Once we receive your order and payment is confirmed, we will begin preparing it for shipment.
Our usual processing time is 1 to 3 business days, although during periods of high demand, promotions, holidays or exceptional circumstances this period may be slightly longer.
Orders placed on weekends or public holidays will begin processing on the next business day.
2. Estimated delivery times
Delivery times may vary depending on the destination country, carrier, product availability and possible customs checks.
As a general guide, estimated times are:
Spain: approximately 6 to 10 business days.
European Union: approximately 6 to 12 business days.
Other available international destinations: approximately 8 to 14 business days.
These times are estimates and do not constitute a guaranteed delivery date.
Where possible, a more specific estimated time for your address may be shown during checkout.
3. Shipping model and suppliers
TheSleepyPaw operates through an ecommerce model.
This means that some products may be prepared and shipped directly from external warehouses or associated suppliers.
We may use logistics providers and platforms to manage orders.
For this reason, the country of origin of a shipment may vary depending on availability and the supplier handling the order.
4. Shipping costs
Applicable shipping charges will be shown during checkout before the order is completed.
When a promotion states free shipping, no standard shipping fee will be charged for destinations included in that promotion.
Certain countries, remote areas or special delivery methods may have additional costs, which will be shown before payment where applicable.
5. Order tracking
Once your order has shipped and tracking information is available, you will receive an email notification with the relevant details.
Please note that after receiving a tracking number, it may take several days for the carrier to update the information in its system.
If you have not received tracking information after a reasonable period, contact us at:
6. Delivery address
The customer is responsible for entering their name, postal address, postcode, city, province or region, country and any other delivery information correctly.
Please carefully review all shipping information before completing your purchase.
If you notice an address error after placing the order, contact us as soon as possible at:
We will try to change the details as long as the order has not yet been processed or shipped.
Once the order has been handed to the carrier, we may no longer be able to change the address.
7. Incorrect or incomplete address
TheSleepyPaw will not be responsible for delays or failed deliveries resulting from an incorrect or incomplete address provided by the customer.
If an order is returned to sender because of incorrect information, prolonged absence of the recipient or an inability to deliver attributable to the customer, we may request payment of the costs required for reshipment.
8. Orders split into multiple packages
In some cases, an order containing several products may be shipped in separate packages.
This may happen when products come from different warehouses or suppliers.
If this happens, you may receive different tracking numbers and packages may arrive on different dates.
No additional amount will be charged solely because an order is split into several shipments unless expressly stated before checkout.
9. Delays
Although we do our best to deliver within estimated timeframes, delays may occur due to circumstances beyond our reasonable control.
These may include:
- carrier delays;
- customs checks;
- public holidays;
- periods of high demand;
- weather conditions;
- logistics incidents;
- strikes;
- transport problems;
- extraordinary circumstances.
If your order is significantly delayed, contact us so we can review its status.
10. Orders shown as delivered
If tracking shows an order as delivered but you have not received it, we recommend:
- checking the delivery address on the order;
- asking other people at your address;
- checking safe places or nearby delivery points;
- contacting the carrier directly.
If the order still cannot be located after these checks, write to:
and we will review the case with you.
11. Lost packages
If a package is officially considered lost in transit, we will review the case with the carrier or supplier.
Where appropriate, we may offer a replacement, refund or another suitable solution depending on the circumstances and applicable law.
12. Products damaged in transit
If your order arrives damaged, contact us as soon as possible.
To assess the issue properly, we may request:
- photographs of the product;
- photographs of the packaging;
- a video of the product where necessary;
- the order number;
- any other information reasonably required to verify the issue.
You can send this information to:
Once the case has been reviewed, we will offer the appropriate solution.
13. Customs, duties and import taxes
International orders may be subject to customs duties, import taxes, import VAT or other charges imposed by the authorities in the destination country.
Where these amounts are not included in the price paid in our store, they may be the recipient's responsibility.
TheSleepyPaw does not control customs charges applied directly by local authorities.
We recommend checking your country's import rules if you have questions about possible additional charges.
14. Refusal of a package
If the customer voluntarily refuses a package without contacting us first, costs generated by the return may be deducted from the refund where permitted by applicable law.
We recommend contacting us before refusing or returning any order.
15. Cancellations before shipment
If you wish to cancel an order, contact us as soon as possible at:
We will try to cancel the order if it has not yet been processed or shipped.
Once the order has been prepared or shipped, cancellation may no longer be possible. In that case, the conditions in our Returns and Refunds Policy may apply.
16. International deliveries
We currently ship to the countries enabled in our store.
Delivery availability may vary depending on the product, address and logistics provider.
We reserve the right to temporarily limit shipping to certain countries or regions where logistical, commercial or legal restrictions exist.
17. Contact
If you have any questions about your order, shipment or delivery, you can contact us:
TheSleepyPaw
Owner: Samuel Santos
Email: contacto@thesleepypaw.com
Address: C/ Valle Inclán 13, 03011 Alicante, Alicante, Spain
Website: thesleepypaw.com