Contact information
Last updated: September 26, 2026
At TheSleepyPaw, we want you to be able to contact us easily and clearly with any question related to our products, orders, shipping, returns or any other matter concerning our store.
Contact details
Trade name: TheSleepyPaw
Owner: Samuel Santos
Address: C/ Valle Inclán 13, 03011 Alicante, Alicante, Spain
Email: contacto@thesleepypaw.com
Website: thesleepypaw.com
Customer service
For any question, issue or request related to your order, you can write to us at:
We aim to respond to all enquiries within approximately 24 to 48 business hours.
During weekends, public holidays or periods of high demand, response times may be slightly longer.
Order enquiries
If you need information about an order, please include in your message:
- Full name used for the purchase.
- Order number.
- Email address used for the purchase.
- A brief explanation of your question or issue.
This will help us locate your order and assist you more quickly.
Changes or cancellations
If you need to change the delivery address or request cancellation of an order, contact us as soon as possible.
We will try to make the change provided the order has not yet been processed or shipped.
Once the order has been prepared or handed over to the carrier, we may no longer be able to modify or cancel it.
Returns and refunds
Before making a return, contact us at:
We will provide the instructions needed to manage the return correctly.
We do not recommend sending products back without contacting us first.
Full conditions regarding returns, withdrawal rights and refunds can be found in our Returns and Refunds Policy.
Damaged or incorrect products
If you receive a damaged, defective or incorrect product, write to us as soon as possible at:
Include your order number and, where possible, photographs or videos showing the issue.
We will review the matter and offer the appropriate solution.
Privacy
Personal data you provide when contacting us will only be used to respond to your request, manage your order or comply with our legal obligations.
You can find more information about how we process personal data in our Privacy Policy.
General contact
For any other question about TheSleepyPaw, our products or how our store works, you can write to:
TheSleepyPaw
Owner: Samuel Santos
Email: contacto@thesleepypaw.com
Address: C/ Valle Inclán 13, 03011 Alicante, Alicante, Spain
Website: thesleepypaw.com