Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

The item must be in the same condition in which you received it, unused, with tags and in its original packaging, for the return to be accepted. You will also need the receipt or proof of purchase.

To start a return, contact us at contacto@thesleepypaw.com. Returns must be sent to: C/Valle Inclán 13, 03011 Alicante, Alicante, Spain. In the event of withdrawal or a change of mind, the customer will bear the direct return shipping costs. If the product arrives defective, damaged or incorrect, TheSleepyPaw will bear the corresponding costs.

If the return is accepted, we will send you a return shipping label together with instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

For any return questions, contact us at contacto@thesleepypaw.com.

Damages and issues
Please inspect your order as soon as you receive it and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
We do not accept returns of personalized products or products for which applicable law expressly excludes the right of withdrawal.
If you have questions about returning a specific item, contact us before sending it back.

 

Exchanges
The fastest way to make sure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

European Union 14-day cooling-off period
If the goods are shipped within the European Union, you have the right to withdraw from your purchase within 14 calendar days from receiving the order, without giving a reason.
You may examine the product only to the extent necessary to establish its nature and functioning. If the product has been handled more than necessary and this causes a loss in value, we may apply the corresponding reduction in accordance with applicable law.
To exercise this right, contact us within the stated period.

Refunds
We will notify you once we have received and inspected your return. Where a refund is due, it will be made using the same payment method used for the purchase, unless another method is expressly agreed.
For withdrawals within the European Union, the refund will be made without undue delay and no later than 14 calendar days from the date on which you inform us of your decision to withdraw. We may withhold the refund until we have received the returned goods or until you provide proof of return, whichever occurs first.
Please note that your bank or card issuer may take additional time to process and post the refund.
If you have any questions about a refund, contact us through our customer service email.