Privacy policy
Last updated: September 26, 2026
At TheSleepyPaw we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains what information we collect, how we use it, who we may share it with and what rights you have when you visit our online store, make a purchase or contact us.
1. Data controller
Trade name: TheSleepyPaw
Controller: Samuel Santos
Address: C/ Valle Inclán 13, 03011 Alicante, Alicante, Spain
Email: contacto@thesleepypaw.com
Website: thesleepypaw.com
You can contact us at any time regarding the processing of your personal data.
2. Personal data we collect
Depending on how you use our store, we may collect information such as your first and last name, billing and delivery address, email address, telephone number, order information, data required to process payments, information about returns or incidents, communications with us and technical data relating to your use of our website, such as IP address, device type, browser, cookies and similar information.
We do not directly store your full bank card details. Payments are handled by the payment providers enabled in our store.
3. How we use your data
We use your personal data to:
- Process and manage your orders.
- Manage payments, shipping, returns and refunds.
- Provide customer support.
- Communicate with you about your orders.
- Prevent fraud and protect our store.
- Comply with legal, tax and accounting obligations.
- Improve the operation, security and experience of our website.
- Send marketing communications where appropriate and where there is a valid legal basis.
4. Legal basis
We process your personal data when necessary to perform the purchase contract with you, comply with legal obligations, protect our legitimate interests relating to the security and proper operation of our business, or when you have given consent for a specific purpose.
Where processing is based on consent, you may withdraw it at any time.
5. Shopify and service providers
Our store is hosted on Shopify, which provides the ecommerce platform we use to offer our products and services.
To provide our services, we may share strictly necessary data with providers involved in operating the store, including Shopify, payment providers, email services, carriers, technology providers and providers responsible for preparing or shipping orders.
Because we use a dropshipping model, certain data needed to prepare and deliver your order — such as your name, delivery address and order information — may be provided to our logistics, fulfillment or associated sellers, including providers used through DSers and AliExpress, where necessary to complete your purchase.
These third parties will receive only the information necessary to provide the relevant service.
6. International data transfers
Some of our providers may be located outside the European Economic Area. As a result, certain personal data may be processed or stored in other countries.
Where applicable, international data transfers will be carried out using mechanisms and safeguards recognized by applicable data protection law.
7. Data retention
We will retain your personal data for as long as necessary to fulfil the purpose for which it was collected and, afterwards, for the periods required to comply with legal, tax and accounting obligations or address potential liabilities.
Where processing depends exclusively on your consent, you may withdraw it at any time without affecting the lawfulness of processing carried out beforehand.
8. Cookies and similar technologies
Our store may use cookies and similar technologies necessary for its operation, as well as others intended to analyse website use, improve our services or carry out advertising activities where appropriate.
Where required by law, we will ask for your consent before using non-essential cookies.
You can find more information in our Cookie Policy and change your preferences using the tools available on our website.
9. Marketing communications
We may send marketing communications where there is a legal basis that permits us to do so.
Where such communications depend on your consent, you may unsubscribe at any time using the link included in the emails or by contacting us at:
10. User rights
Under applicable data protection law, you may request:
- Access to your personal data.
- Correction of inaccurate or incomplete data.
- Deletion of your data.
- Objection to certain processing.
- Restriction of processing.
- Data portability where applicable.
- Withdrawal of consent where processing is based on consent.
To exercise any of these rights, write to:
We may request additional information reasonably necessary to verify your identity before processing the request.
You also have the right to lodge a complaint with the Spanish Data Protection Agency (AEPD) or another competent data protection authority if you believe your personal data has not been handled correctly.
11. Security
We take reasonable measures to protect your personal information against loss, unauthorized access, misuse, alteration or unauthorized disclosure.
However, no system for transmitting or storing information over the Internet can guarantee absolute security.
12. Minors
Our store is not intended for minors to make purchases without the authorization of their parents, guardians or legal representatives.
If we discover that we have improperly received personal data from a minor, we may take the necessary steps to delete it.
13. Third-party links and services
Our store may contain links or services provided by third parties. Those third parties' privacy practices are governed by their own privacy policies, which we recommend reviewing where appropriate.
14. Changes to this Privacy Policy
We may update this Privacy Policy where necessary to reflect legal, technical, operational or service-related changes.
The latest version will always be available at thesleepypaw.com and will display its last update date.
15. Contact
If you have any questions about this Privacy Policy or the processing of your personal data, you can contact us:
TheSleepyPaw
Controller: Samuel Santos
Email: contacto@thesleepypaw.com
Address: C/ Valle Inclán 13, 03011 Alicante, Alicante, Spain
Website: thesleepypaw.com